Terms and conditions
The following terms and conditions shall apply, unless otherwise have been agreed on in writing. These terms & conditions shall become binding when the order is placed, be it in writing or verbally. The agreed prices are, unless stated otherwise, gross prices. Costs for items such as travel, accommodation and materials, as well as the applicable VAT, shall be charged in addition.
§1 Registration for open-enrolment seminars
Open-enrolment seminars are those courses that are publicly advertised in our catalogue or in advertisements. Registrations should be made in writing, by e-mail or via the website. The booking will be confirmed in writing. One week after your registration you will receive a written confirmation and an invoice.
§2 Offerings for in-house seminars
In-house seminars are internal to client companies. They are only carried out on request. Price quotations in written offers shall remain valid for three months, options for certain dates for one month, starting from the date of the offer.
§3 Payment terms
Invoices are payable immediately upon receipt without discounts. Payments shall be received at least one week prior to the start of the seminar. If the invoice amount has not been received within 30 days from the invoice date, SoulPilot is entitled to charge delay fees (interests). The interest rate shall be 10% -points p. a. above the discount rate of the German Bundesbank in effect at the time of invoicing.
Payments shall generally be made net of any bank or transaction fees for the recipient. This shall also apply to payments from abroad, even in such cases where a transaction fee is normally levied by the respective financial institutions involved. The costs of the payment transfer shall always be the responsibility of the payer.
§4 Cancellation policy for open-enrolmentseminars
Your registration shall be binding. The full seminar fee shall be due upon cancellation. However, we prefer that you find a suitable replacement in such cases to take over your place.
Cancellations for accomodation shall be made directly with the seminar house, according to their existing conditions.
§5 Cancellation policy for in-house seminars
If an order or date is cancelled by the customer, and if the date cannot be used for another seminar, cancellation costs shall become due as follows:
When the event is rescheduled:
In case of cancellation up to 60 days in advance: 0%
In case of cancellation up to 30 days in advance: 20%
In case of cancellation up to 15 days in advance 75% of the agreed fee
When the event will not be rescheduled:
In case of cancellation up to 60 days in advance: 10%
In case of cancellation up to 30 days in advance: 40%
In case of cancellation up to 15 days in advance: 100% of the agreed fee.
§6 Cancellation policy for coachings
Coaching with a scheduled length of up to 120 minutes can be cancelled or postponed up to 24 hours in advance for free. After that 50% of the agreed fee will apply.
Coaching with a scheduled length of 120-240 minutes can be cancelled or postponed up to 4 days in advance for free. After that 50% of the agreed fee will apply.
Coaching with a scheduled length of 240 minutes or more can be cancelled or postponed up to 8 days in advance for free. After that 50% of the agreed fee will apply.
§7 Change in scope of performances
The content and structure of the seminar program, as well as the use of the trainers may be changed as long as the overall nature of the seminar remains the same. This shall not give participants the right to rescind the contract or reduce the invoiced amount.
§8 Seminar cancellation
Soul Pilot reserves the right to cancel open-enrolment seminars up until 3 days before their start, and to offer alternate dates if there are not enough participants (usually, fewer than 5 participants). When a seminar does not take place due to illness of the trainer, Force Majeure or other unforeseeable events, there shall be no claim to having the seminar take place. There shall be no claim to reimbursement of travel and accommodation costs, neither of lost work. There shall be no liability for incidental damage, in particular, lost profits or third party claims.
§9 Confidential Information, privacy protection
The contractual partners shall treat essential matters and matters, that are not publicly known and which affect the other contractual partner, with the confidentiality customary in usual conduct of coaching business. They shall process or utilize personal data of the other contractual partner only for the contractual purposes. This includes the use of credentials for promotional alerts of follow-up events. The contractual partners shall, in particular, protect these data from unauthorized access, and share them with third parties only with the consent of the other contractual partner.
By registering, seminar participants agree to comply with the following: seminar-related binders or documents etc. are subject to copyright and must not be duplicated photo-mechanically or electronically at any time or for any reason; they are intended only for the personal use of the course participants and must not be shared with third parties.
Each seminar shall be prepared and conducted according to the current state of the art. We shall not assume any liability for advice given, or for the utilization of knowledge acquired.
SoulPilot shall not be liable for damage caused by participants intentionally or in gross negligence.
We emphasize that insight and outdoor related events are always subject to particular risk. All participants should feel prepared to accept the challenges of the seminar. They shall bear the responsibility for their own actions and for their physical and mental health.
SoulPilot shall not assume any responsibility for disadvantages resulting from the fact that a participant does not fulfil the prerequisites for a seminar.
We reserve the right to exclude participants from the event program if they damage our reputation as a guest at seminar locations. The costs arising from such an early departure shall be borne by the customer.
§12 Clause regarding sects
SoulPilot seminars are based on a well-founded scientific basis, not on an ideology or the cult of a sec and are conducted by experienced trainers in their field. Consequently, we distance ourselves expressly from organisations such as Scientology and refuse to cooperate in any way with this or similar organizations or associated companies.
§13 Court of referral
The court of referral and venue shall be Hamburg, Germany exclusively.
§14 Final Provisions
The laws of the Federal Republic of Germany shall apply for our business relationships and all legal relationships between us and our customers. If a provision of these Terms & Conditions or a provision in any other agreements should be or become ineffective, this shall not affect the effectiveness of all other provisions or agreements. Differing agreements made shall only be effective if they have been made in writing. For orders that have been arranged by us, but confirmed, delivered, executed and invoiced by the suppliers directly, the Terms & Conditions of the corresponding supplier shall apply.